TERMS AND CONDITIONS OF SALE WE WANT TO THANK OUR WONDERFUL CUSTOMERS FOR MAKING OUR FURNITURE AND BUSINESS SO POPULAR. We could not be what we are without you! Under state & federal laws a purchase with our company is an agreement by both parties & a legally binding contract to the specific terms laid out below in the following terms. We strongly recommend that you thoroughly read & understand the following terms of your sales contract before agreeing to by placing your order. We, at Mission Oak Designs strive to get you the best choice in furniture to fit your needs. We feel it is important for us to explain our guide lines on shipping damage, return policy, and your item in general. If you can not abide by our terms and conditions, please do not purchase from us. We find it much easier to avoid a sale that could later be problems due to misunderstanding our guide lines and customers not following directions. We are thrilled to have so many AWESOME customers! Thank you so much Please note, we have many customers and sometimes it is a little difficult to email each customer and return phone calls quickly. It doesn't mean we are ignoring you, it means we are extremely busy with orders. Should your order be delayed long than the noted time we will contact you immediately. Please bare with us, we consider getting your piece finished as quickly as possible the most important part. You the buyer must realize your item is custom crafted. It will not have a look and feel of a factory veneer. We do not use veneer or pressed wood in our furniture. You are purchasing an actual piece built from hardwood, therefore we can not guarantee color matches and you will have a soft textured feel of real wood. If you want a veneer finish, please buy an import factory made. We do not offer high gloss, slippery finishes. It is a warm satin finish. A piece of wood can accept stain differently in as little as 4 or 5 inches, therefore there may be a small variation in coloring. Again, this is not VENEER OR PRESSED WOOD! Each piece of wood will accept a color differently. Each craftsman has their own finishing processes, therefore you will always have a difference in color.   Since your item was crafted for you, if your not happy with the piece after receiving it simply return the product for a replacement or merchandise credit. We do not give cash refunds. All pieces take approximately 8 weeks to receive since they are built especially for you, however we work as quickly as possible to assure a fast delivery.   Shipping Damage: We at Mission Oak Designs do our best to assure safe delivery. We understand sometimes shipping damage can occur which is completely out of our control. Should your piece arrive damaged you must note to the shipper upon delivery that the package has noticeable damage, then you must call the shipper at 1-800-225-5345 to file a claim. We are more than happy to help you fill out any claim forms, however we can not be responsible. We will NOT we accept the responsibility for return shipping when a customer can not follow the directions set forth in this page. Questions and Answers: Q: What if my New Item Arrives Damaged? Each piece of Mission Furniture carries a full warranty for product quality and customer satisfaction. A: If for any reason your not happy with your piece after it arrives, please return it immediately for replacement or a merchandise credit. We no longer give cash refunds. To make a return please do so within 7 days of receiving the item. Return shipping costs are the responsibility of the customer. We do not cover on return shipping for any reason. Item must be returned in original condition, meaning it must be packed securely to avoid damage. As much as we try to avoid it, sometimes shipping damage will happen. Should your item arrive damaged, do not worry, each piece is insured through the shipping company and through Mission Time Designs. Meaning we will direct you on how to file a claim and help you get a replacement as soon as possible. We cannot be responsible for shipping damage. If a manufacturing defect in material or workmanship occurs within six months of the original purchase date, we will accommodate the consumer with a replacement upon the written recommendation of a Mission Time Designs representative. However, if a manufacturing defect occurs after this time period, we will gladly repair the product at a discount cost. It is the responsibility of the consumer and/or retailer to arrange shipping to and from the factory. Q: What if for some reason I do not like my new piece? A: We sell many pieces to many different customers. We understand sometimes a customer's taste may be different. We offer a full warranty against customer satisfaction. If you receive your piece and do not like it, simply return the piece and receive a credit refund. We do require you to pay return shipping. We also require you to assure the piece is sent back undamaged, therefore we ask you carefully package it. If the piece should arrive back to us with damage from poor packaging we will not be able to refund your any part of your order. We do apply a 25% restocking fee for returned items due to customer's personal satisfaction. Item must be returned to us in the same condition you received it. Meaning, we cannot accept returns that have been damaged during return shipping. It is your responsibility to assure a SAFE RETURN back to us. If item arrives back to us damaged, we will not be able to issue any form of credit or exchange. Q: Can I exchange my product? A: Yes, we always accept returns for exchanges. Simply return the original product with a note letting us know what you would like changed on the piece. Please keep in mind there are many varieties of colors and we cannot always promise an exact match to furniture you may already own. It is your responsibility to assure a SAFE RETURN back to us. If item arrives back to us damaged, we will not be able to issue any form of credit or exchange. How we handle customer returns and chargebacks with credit cards. We are more than happy to replace any piece we sell. We do not give cash refunds anymore, due to customers obviously returning items that have been used or found cheaper elsewhere or destroyed in return shipping. We offer a merchandise credit towards any future purchase. We take strong action on credit card chargebacks. Should you decide to file a chargeback please be advised we will pursue this to the fullest extent including legal action. For the most part our customers are honest wonderful people, however due to a few bad apples, returning pieces uninsured, poorly packaged or used we have implemented this new policy. Please do not think you can keep our pieces and simply file a chargeback and get out of paying for it. It is not morally right, nor legally right. Important facts about your new furniture… You have chosen to purchase a handcrafted piece of furniture. Not all customers realize exactly what they are buying. Many items on the market today are factory built and veneer covered meaning the piece you buy may only have a very thin layer of oak covering particleboard. The piece looks great when you buy it, but it isn't true solid oak therefore will have different features from a true solid oak piece. Since solid oak comes from a living breathing tree it has a life of it's own. It will continue to breathe even after your furniture has been built and sealed. It will continue to dry out and take in moisture its whole life. Many things are out of our control due to this process. We have outlined a few common facts to help you understand exactly what you have purchased and help you take proper care of your piece. When the tree grows the surroundings will play an important part of the finish look. The age of a tree will also play an important part. Depending on what the tree has been exposed to will produce the out come. If you get your piece and see a difference in color between a leg or a trim board, trust us it is not that we didn't stain it, it is the way the tree accepted the finish in that area. If the grain was tight it tends to have a lighter finish. Sometimes after staining and sealing the piece may "bleed through", this is common and happens from time to time. Simply use a soft cloth to wipe the stain and apply a coat of wax. You may find darker spots on your piece that appears to be stain splashes, again, this is not a stain splash, it is grown into the grain of the wood. Sometimes a tree may be shot by a hunter, when this happens and the tree continues to grown, the lead left behind will cause the tree to darken in the surrounding areas. If you receive a piece with the dark spots and do not accept it as part of the natural growth process and the thrill of own real oak, we will happily replace the item for you. If your piece feels a little tacky to the touch, it is not that the sealer has not dried. In the process of finishing your piece, we use a tack cloth as a final step. You are feeling the tack cloth. A simple coat of wax will stop this. We cannot apply the wax prior to it leaving, as bubble wrap and wax do not seem to get along well. Tabletops, again this is not veneer, it is not pressed wood, your top will not be glass smooth as it is real wood that has been sanded. We do apply sealer to the tops to make them soft, but try to leave the natural grain finish so you can always pick out a piece of true oak verses processed wood products. We do our best to assure your new piece is built rock solid to last for years and years. We are constantly testing our furniture for durability. It's common to have a toss across test here. Meaning, we actually pick up a piece of furniture and throw it across the shop to see how it holds up. We have been known to jump on end tables to make sure that when your child uses the end table to bounce to the sofa they will have a steady launch pad! No one likes an unstable take off. Care Of Your Piece: How Does Natural Light and Humidity Effect My Solid Wood Furniture? A Unique Charm and Natural Wood In both the manufacturing and finishing of handcrafted oak, cherry maple and walnut furniture we try to bring forth the character and beauty of the wood. All hardwood lumber has variations in the color and grain; this is part of its natural beauty. But these variations will make it impossible to guarantee an exact match in finishes between tow pieces of furniture, even though identical finishing processes are applied. These characteristic qualities give solid wood furniture its unique charm. A Natural Fiber Hardwoods are a natural fiber. Because most solid wood are open grained, your solid wood furniture will breath, expand and contract with temperature and humidity changes even after protective finishes have been applied. These minor cracks are part of the natural beauty of the wood. Care in controlling the furniture's environment can help minimize cracking and warping. Control Environment Keep the indoor humidity in the 35 to 45 percent range to minimize these effects. Ultraviolet light from the sun and fluorescent fixtures can cause chemical changes in the wood and or furniture finish, so avoid placing you furniture in an area where the sun will shine directly on it. Keep furniture away from directs sources of heating and cooling. Avoid storing furniture in an attic or cellar type environment. Potential Changes If the humidity move out of the ideal range, solid wood table tops could expand or contract, causing a gap in the center or at the ends where the two halves meet. It can also cause splits or cracks in the grain pattern and joints of the wood panels. These are not abnormal - the table is not considered defective. Finally, on a personal note. If for some reason you're not happy with your purchase, please allow us the opportunity to take the item back. Or do our best to make you happy. We are all human and sometimes customers forget that. We have never refused to take an item back. But it WAS BUILT ESPECIALLY FOR YOU, therefore you can not expect us to suffer a complete loss simply because you don't like something. If something is not correct, please let us know in an intelligent fashion. We are always willing to work with you. However, harassing or threatening phone calls or emails never solves a problem. We have never understood why a customer gets angry without speaking to us or notifying us, they are not happy. We have always gone far and above to make you happy, all we ask is for a little kindness. Don't instantly get angry if something is not correct. Thank you again for your purchase from Mission Time Designs and we hope to hear from you again for all your furniture needs.   By purchasing your piece from Mission Oak Designs you are agreeing with our Terms and Conditions. We do work very hard to assure you are 100% satisfied with your purchase.